Elani & Chris

customer service

effective: 13 th November 2017

You may reach the Eleni & Chris customer care team by calling 1-888- 800-3460 or by e-mailing us at customercareUS@eleniandchris.com. Our phonelines are open between the hours of 8am & 6pm Monday-Friday and 9am to 4pm EST Saturday..

shopping

sales tax

We are required by law to charge sales tax on orders being shipped to the states of Florida, California and Tennessee. If you have any questions regarding sales tax, please call us at 1-888- 800-3460 or e-mail us at customercareUS@eleniandchris.com.

payment options

We accept Visa, MasterCard, Discover, American Express and PayPal. When entering your credit card information, please ensure that your billing name and details are exactly as it appears on your credit card.

ordering by phone

If you wish to place your Eleni & Chris order by phone instead of shopping online, please call us at 1-888- 800-3460 to place your order. Our phonelines are open between the hours of 8am & 6pm Monday-Friday and 9am to 4pm EST Saturday.

shipping

On this site we can only accept orders that are billed and shipped to locations in the United States (including APO/FPO and U.S. Territories). This excludes shipping to P.O. Boxes.
We offer free standard shipping for all orders. Delivery with standard shipping will occur within 5 – 9 business days once your order has been processed and shipped.

your order subtotal

all orders

standard shipping cost

FREE

We also offer 2 Day & 1 Day services at the below listed flat rates.

delivery service

2 day (FedEx)

1 day (FedEx)

shipping cost

$16.00

$21.00

tracking your order

Please go to My Account and log in with your user name and password to check status of your order(s).

order processing

Eleni & Chris orders take 1-2 business for processing. Orders placed on Saturday or Sunday will be processed on the following Monday. Orders with 2-Day or 1-day delivery service will be processed the same day if received by 1:00PM EST

international shipping

In addition to the United States, we are currently shipping to Sweden, Norway and Europe through our other sites. Please find the direct link below:
Europe: http://www.eleniandchris.com/eu
Sweden: http://www.eleniandchris.com/se
Norway: http://www.eleniandchris.com/no

returns and exchanges

If you are not 100% satisfied with your purchase, you can return the product and get a full refund in the original form of payment. Any product you return must be in the same condition you received it and in the original packaging. Partially returned items will not be refunded. You can return a product for up to 30 days from the date you purchased it. If you wish to return your product, please call us at 1-888- 800-3460 or e-mail us at customercareUS@eleniandchris.com.